Consider checking out the Interviewing Principles and Practices exam questions available through the McGraw-Hill web site.

The exam includes multiple choice and short essay questions over Chapters 1-5. Utilize the web pages for each chapter to assist in your review and mastery of this content.

Chapter 1:

• Know the elements of the interview definition in Chapter 1.
• Be particularly familiar with the terms "two parties", "process", and "predetermined and serious purpose."
• Know the various types of interviews you might encounter and how they differ from one another.

Chapter 2:

• Understand the communication model discussed in class.
• Know what distinguishes directed from nondirected interviews and a few advantages and disadvantages for each.
• Be familiar with the model offered here and in your text.
• Be prepared to recognize elements of the model.
• Be familiar with the three levels of interaction described in the text.
• Be familiar with how similarity, inclusion, affection, control and trust impact the interview situation.

Chapter 3:

• Know how to recognize open verses closed questions.
• Know how to recognize primary verses secondary questions.
• Recognize the major types of secondary questions (nudging, clearinghouse, informational, restatement, reflective and mirror.
• Understand the importance of language, relevance, information level, complexity, and accessibility to questioning success.
• Know how to recognize leading verses neutral questions.
• Know how to distinguish highly open, moderately open, moderately closed, and highly closed questions and when each might be used.
• Be able to identify and explain the different sequencing types for interviews (topical, spatial, chronological, etc).
• Be able to identify examples of problem/pitfall questions.
• Know how and when to use probing questions.
• Know the different approaches to structuring an interview and be able to identify each. This includes funnel, inverted funnel, tunnel, and quintimensional.

Chapter 4:

• Be prepared to identify common opening techniques.
• Be prepared to identify common closing techniques.
• Know how to differentiate various types of interview schedules (nonscheduled, moderately scheduled, highly scheduled and highly scheduled standardized.)

Chapter 5:

• Know the stages of the probing interview.
• Be prepared to discuss in depth how you would structure/prepare for a probing interview
• Be able to discuss some strategies for handling the reticent and/or the talkative interviewee.
• Be able to describe some listening strategies useful in the interviewing process.

Developed by David Bodary, Comments and Suggestions
Last modified:March 27, 2008