Small Group Final Exam Review

• Know the four components of listening
• Recognize the barriers to active listening
• Know and be able to use each of the appropriate active listening response methods including those discussed in the text and by your classmates
• Understand and be able to phrase constructive feedback following the guidelines on page 147

• Be able to discuss the roles team play in corporate America today.
• Recognize and distinguish teams, quality circles, and self-managing teams.
• Be able to explain any advantages and disadvantages of self-managed teams in today's work place

• Be able to define problem solving and distinguish it from decision making
• Recognize advantages and disadvantages of minority rule, majority rule and consensus
• Be prepared to explain the problem solving process
• Explain how communication and communication processes influence problem solving
• Know process for generating solutions such as brainstorming, reverse brainstorming, Delphi and the Nominal Group technique
• Recognize and discuss several approaches to decision making (T-chart, Force field analysis, weighted criteria grid)

• Define creativity
• Explain the barriers to creativity
• Explain approaches to encourage creativity
• Recognize elements of a creative group climate

• Distinguish various decision making techniques such as nominal group technique, Delphi technique, focus groups, and role playing
• Recognize uses of brainstorming, flowcharts, Fishbone (Ishakawa diagram), Pareto principle, PERT and Six Sigma (p. 235)

• Recognize the definition of conflict and that conflict in groups is inevitable
• Understand the origin of conflict including scare resources, diverse backgrounds, and varying orientations to task accomplishment
• Understand how disagreements over facts, goals, methods and values can relate to conflict
• Know and be able to recognize the five styles of conflict management
• Be able to recognize the various types of power including expert, interpersonal linkage, reward and punishment, legitimate, referent, charismatic and avoidance power
• Be able to explain how a person or team might resolve conflict constructively utilizing the table on page 261
• Be able to discuss various responses to power including: compliance, alliance, resistance defiance and self-empowerment (CARDS) as discussed in class

• Recognize what leadership in a group is and how individuals fulfill this role
• Know the difference between Trait, Styles and Situational theories of leadership
• Be familiar with the Managerial Leadership Grid explain by one of our class teams
• Be able to explain the concept of a "leaderless" group
• Recognize three elements of leadership emphasized in our text: vision, credibility, and competence
• Understand the various ways that leaders are chosen in groups (appointed, elected, emergent or shared)
• Know the functions of leadership fulfilled by a leader including meeting facilitation, member empowerment, and conflict management

Developed by David Bodary, Comments and Suggestions
Last modified: September 12, 2004